DELIVERY TIMES, COSTS & METHODS

Isabella Stafford delivery charges are set at £9.95.  

If you are ordering from outside the European Union then there will be a further charge of £5.00.

We aim to despatch all orders within ten working days but endeavour to get it to you sooner.  If for any reason we anticipate a delay of more than ten working days you will be contacted by a member of our customer services team.

CUSTOMS & IMPORT DUTIES

When ordering goods from Isabellastafford.com for delivery outside of the European Union (EU), you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Additionally, please note that when ordering from Isabellastafford.com, you are considered the 'Importer of Record' and must comply with all laws and regulations of the country into which you are receiving the goods.

INSURANCE & LOST GOODS

All Isabellastafford.com goods remain the property and responsibility of Isabellastafford.com until delivered to the specified delivery address and payment has been received in full. Items are insured against theft and accidental damage at no cost to the customer.

In the unlikely event that goods are misplaced or damaged on their way to you Isabellastafford.com will ensure a replacement is sent directly to you, and can arrange for the collection of any damaged items.

If you suspect your goods have been lost please contact us within 14 days of ordering.

If you receive your goods in a damaged condition, please contact us within 48 hours of receipt of the delivery.

Once successful delivery has been made to the specified delivery address and payment had been received in full, you will own the goods and they will cease to be the responsibility of Isabellastafford.com.

PURCHASING

To purchase an item from Isabellastafford.com simply select 'Add to Basket' on the product page, and then the 'Checkout' button when you are ready to make your purchase. You will then be directed to our secure checkout where you will be shown a summary of your purchase including VAT and delivery charges, and you will then be asked to provide details of your billing and delivery addresses, and details of your payment method. Your order will then be security checked and if successful, processed, which may take a few minutes.

Once your order has been processed you will be sent an email to the email address you provided during checkout to confirm receipt of your order. Please retain this email as it contains your order reference number, which you may need at a later date. By placing an order request with Isabellastafford.com you authorise us to perform a series of information checks to authenticate your identity, to validate your payment card, to obtain an initial credit authorisation. Where necessary we may check your information provided with secure third parties.

SECURITY CHECKING

All orders placed with Isabellastafford.com undergo security checking to ensure that the payment card is being used by the card holder and to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the bill for the payment card is also sent (i.e. where the payment card is registered). Should you wish, you will be able to select a different address for delivery on the Delivery Address during the checkout process.

Please note, entering incorrect billing details can result in delays or rejection in the fulfilment of your order.

SALES TAXES & DUTIES

All prices displayed on the site are inclusive of any EU sales taxes.

As of 1st January, 2011, the UK VAT rate is 20% on all Isabellastafford.com products.

Orders that are being delivered outside of the EU may be subject to import duties and taxes that are levied once your order reaches your country, and are not controlled by Isabellastafford.com. For further details on Import Duties, please see our Customs & Import Duties section.

RETURNING A PRODUCT

Should you wish to return an item, we are happy to offer an exchange or refund where possible, provided items are returned to Isabellastafford.com within:

14 days of receipt for full-priced goods.

No exchange or refund on SALE items.

All returns must be in perfect condition, and in their original packaging and with proof or purchase. We are unable to offer any exchanges or refunds on items that are scratched, damaged (including the soles of shoes), or that are not in their undamaged original packaging. In these situations, the items will be returned to you at your own cost.

In the case of shoes, we ask that whilst you are trying them on for size and fit you wear them on carpeted surfaces only to ensure there is no damage or marking to the soles. Unfortunately, we are unable to offer any exchanges or refunds on shoes that are scratched, damaged or dirty and the item will be returned to you at your own cost. If you do decide to return your purchase, we require that you return the shoes with their box in structured and protective packaging so as not to damage the box, which is considered part of the shoe product and to which the same returns conditions apply.

Included with your original order will be a despatch note and invoice with a return form on the reverse. Please provide all relevant information including your reason for the return. This information will help us deal with your return as quickly as possible and also help us to improve the quality of our products in the future.

We advise all customers returning any goods to do so via a traceable method such as registered mail, as we cannot accept responsibility for goods lost in transit. Except in cases of damaged or faulty goods, customers are obliged to meet all expenses of returning goods.

Please send your returns to:

ISABELLA STAFFORD
THE COTTAGE
40 LOWER DENBY LANE
HUDDERSFIELD, HD8 8TY

EXCHANGES

If you are exchanging a product and the value of the new item is less than that of the one you are returning, we will refund the difference via your original payment method.

If exchanging goods and the value of the new item is greater than that of the one you are returning, additional payment will be required.

Upon exchanging a product, you will be eligible to pay a new postage and packaging charge. Please also retain your original invoice as this may be asked for as a proof of purchase.

REFUNDS

If returning goods for a refund, please follow the above protocol. Any funds being returned to you shall be done via your original payment method.

Refunds normally show within 72 hours of being processed, however please be aware that some card issuers may take longer to reallocate funds which is beyond the control of Isabella Stafford.

© Isabella Stafford |
Brand & Design by 10 Associates

DELIVERY TIMES, COSTS & METHODS

Isabella Stafford delivery charges are set at £9.95.  

If you are ordering from outside the European Union then there will be a further charge of £5.00.

We aim to despatch all orders within ten working days but endeavour to get it to you sooner.  If for any reason we anticipate a delay of more than ten working days you will be contacted by a member of our customer services team.

CUSTOMS & IMPORT DUTIES

When ordering goods from Isabellastafford.com for delivery outside of the European Union (EU), you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Additionally, please note that when ordering from Isabellastafford.com, you are considered the \'Importer of Record\' and must comply with all laws and regulations of the country into which you are receiving the goods.

INSURANCE & LOST GOODS

All Isabellastafford.com goods remain the property and responsibility of Isabellastafford.com until delivered to the specified delivery address and payment has been received in full. Items are insured against theft and accidental damage at no cost to the customer.

In the unlikely event that goods are misplaced or damaged on their way to you Isabellastafford.com will ensure a replacement is sent directly to you, and can arrange for the collection of any damaged items.

If you suspect your goods have been lost please contact us within 14 days of ordering.

If you receive your goods in a damaged condition, please contact us within 48 hours of receipt of the delivery.

Once successful delivery has been made to the specified delivery address and payment had been received in full, you will own the goods and they will cease to be the responsibility of Isabellastafford.com.

PURCHASING

To purchase an item from Isabellastafford.com simply select \'Add to Basket\' on the product page, and then the \'Checkout\' button when you are ready to make your purchase. You will then be directed to our secure checkout where you will be shown a summary of your purchase including VAT and delivery charges, and you will then be asked to provide details of your billing and delivery addresses, and details of your payment method. Your order will then be security checked and if successful, processed, which may take a few minutes.

Once your order has been processed you will be sent an email to the email address you provided during checkout to confirm receipt of your order. Please retain this email as it contains your order reference number, which you may need at a later date. By placing an order request with Isabellastafford.com you authorise us to perform a series of information checks to authenticate your identity, to validate your payment card, to obtain an initial credit authorisation. Where necessary we may check your information provided with secure third parties.

SECURITY CHECKING

All orders placed with Isabellastafford.com undergo security checking to ensure that the payment card is being used by the card holder and to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the bill for the payment card is also sent (i.e. where the payment card is registered). Should you wish, you will be able to select a different address for delivery on the Delivery Address during the checkout process.

Please note, entering incorrect billing details can result in delays or rejection in the fulfilment of your order.

SALES TAXES & DUTIES

All prices displayed on the site are inclusive of any EU sales taxes.

As of 1st January, 2011, the UK VAT rate is 20% on all Isabellastafford.com products.

Orders that are being delivered outside of the EU may be subject to import duties and taxes that are levied once your order reaches your country, and are not controlled by Isabellastafford.com. For further details on Import Duties, please see our Customs & Import Duties section.

RETURNING A PRODUCT

Should you wish to return an item, we are happy to offer an exchange or refund where possible, provided items are returned to Isabellastafford.com within:

14 days of receipt for full-priced goods.

No exchange or refund on SALE items.

All returns must be in perfect condition, and in their original packaging and with proof or purchase. We are unable to offer any exchanges or refunds on items that are scratched, damaged (including the soles of shoes), or that are not in their undamaged original packaging. In these situations, the items will be returned to you at your own cost.

In the case of shoes, we ask that whilst you are trying them on for size and fit you wear them on carpeted surfaces only to ensure there is no damage or marking to the soles. Unfortunately, we are unable to offer any exchanges or refunds on shoes that are scratched, damaged or dirty and the item will be returned to you at your own cost. If you do decide to return your purchase, we require that you return the shoes with their box in structured and protective packaging so as not to damage the box, which is considered part of the shoe product and to which the same returns conditions apply.

Included with your original order will be a despatch note and invoice with a return form on the reverse. Please provide all relevant information including your reason for the return. This information will help us deal with your return as quickly as possible and also help us to improve the quality of our products in the future.

We advise all customers returning any goods to do so via a traceable method such as registered mail, as we cannot accept responsibility for goods lost in transit. Except in cases of damaged or faulty goods, customers are obliged to meet all expenses of returning goods.

Please send your returns to:

ISABELLA STAFFORD
THE COTTAGE
40 LOWER DENBY LANE
HUDDERSFIELD, HD8 8TY

EXCHANGES

If you are exchanging a product and the value of the new item is less than that of the one you are returning, we will refund the difference via your original payment method.

If exchanging goods and the value of the new item is greater than that of the one you are returning, additional payment will be required.

Upon exchanging a product, you will be eligible to pay a new postage and packaging charge. Please also retain your original invoice as this may be asked for as a proof of purchase.

REFUNDS

If returning goods for a refund, please follow the above protocol. Any funds being returned to you shall be done via your original payment method.

Refunds normally show within 72 hours of being processed, however please be aware that some card issuers may take longer to reallocate funds which is beyond the control of Isabella Stafford.